Privacy policy
Privacy Policy
Last updated: September 18, 2026
OwnCue operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the “Services”).
OwnCue is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood how your information is collected, used and disclosed as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.
Personal information does not include information that has been collected anonymously or properly de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live and what is permitted or required by applicable law, we may collect or process the following categories of personal information:
Contact information, including your name, address, billing address, shipping address, telephone number and email address.
Financial information, including payment card information, payment method, payment confirmation, transaction details and other payment-related information. Payment information may be processed by Shopify and/or third-party payment providers rather than directly by OwnCue.
Account information, including your username, password, security information, preferences and account settings.
Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as information about previous transactions.
Communications with us, including information you provide when contacting OwnCue customer support or otherwise communicating with us.
Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
Usage information, including information about how and when you access, browse or interact with the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from you, including when you create an account, access or use the Services, place an order, contact us or otherwise provide us with your personal information.
Automatically through the Services, including information collected from your device when you use our website or Services and through cookies and similar technologies.
From our service providers, including companies that provide technology, payment processing, analytics, fulfilment, shipping, customer service and other services on our behalf.
From business, advertising and marketing partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with OwnCue and the Services, we may use your personal information for the following purposes:
Providing and Improving the Services
We use your personal information to provide the Services and fulfil our contractual obligations to you.
This may include processing payments and orders, remembering your preferences, sending account and order notifications, managing purchases, returns and exchanges, maintaining your account, arranging shipping, facilitating returns, allowing you to submit reviews and personalising your shopping experience.
We may also use information to improve the functionality, relevance and performance of the Services.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS or other permitted channels.
We may also use information about your interactions with OwnCue to provide or measure advertising, including advertising displayed on third-party websites and platforms.
Where required by applicable law, we will obtain your consent before using your information for certain marketing or advertising activities.
Security and Fraud Prevention
We may use your personal information to authenticate accounts, provide a secure shopping and payment experience, detect and investigate fraudulent, illegal or malicious activity, protect our customers and secure our Services.
If you create an account, you are responsible for keeping your account credentials confidential. We recommend that you do not share your password or other account access information with anyone.
Communicating With You
We use your personal information to provide customer support, respond to questions or requests, communicate with you about your orders and maintain our customer relationship with you.
Legal Obligations
We may use personal information when necessary to comply with applicable laws and valid legal processes, respond to requests from law enforcement or government authorities, investigate or participate in legal proceedings, enforce our terms and policies, and protect our rights or the rights of our customers and third parties.
How We Disclose Personal Information
We may disclose personal information to third parties where reasonably necessary to operate OwnCue and provide the Services.
This may include:
- Shopify and service providers that perform services on our behalf, such as payment processing, IT services, analytics, customer support, cloud storage, fulfilment and shipping.
- Business and marketing partners that help us provide advertising and marketing services, where permitted by applicable law.
- Third parties when you request, direct or consent to the disclosure of information, such as delivery providers or social media integrations.
- Our affiliates or companies within the same corporate group, where applicable.
- Relevant parties in connection with a business transaction, such as a merger, acquisition, restructuring or sale of assets.
- Government authorities, law enforcement or other parties when disclosure is required by applicable law or valid legal process.
- Third parties where necessary to enforce our Terms of Service or other policies or to protect OwnCue, our customers or others.
Third parties that process your information for their own purposes may be subject to their own privacy policies.
Our Relationship With Shopify
Our store is hosted by Shopify.
Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve Shopify’s services and the services available to merchants such as OwnCue.
Information you submit through our store may be transmitted to and processed by Shopify and other service providers, including providers located outside the country in which you reside.
Shopify may also process information generated through your interactions with our store, other Shopify merchants and Shopify itself in order to provide certain enhanced features and services.
Where Shopify acts as an independent controller of your personal information, Shopify is responsible for responding to applicable privacy requests relating to its own processing activities.
You can learn more about how Shopify handles personal information through Shopify’s Consumer Privacy Policy and privacy controls.
Cookies and Similar Technologies
Like many websites, we and our service providers may use cookies and similar technologies to operate the Services, remember your preferences, understand how visitors use our website, improve performance and, where permitted, provide or measure advertising.
Depending on your location, you may have the ability to manage certain cookie and advertising preferences through the controls available on our website or through your browser.
Disabling certain cookies may affect the functionality of parts of the Services.
Third-Party Websites and Links
The Services may contain links to websites or online platforms operated by third parties.
If you follow a link to a website that is not owned or controlled by OwnCue, we recommend reviewing that website’s privacy policy, security practices and terms.
We are not responsible for the privacy, security, accuracy or reliability of third-party websites or platforms.
Information you share publicly or semi-publicly through third-party platforms, including social media platforms, may also be visible to other users of those platforms.
The inclusion of a third-party link does not necessarily imply that OwnCue endorses the third party, its website or its content.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children who are below the applicable age required to consent to the processing of their personal information in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us at owncue.help@outlook.com to request its deletion.
We do not knowingly sell or share personal information belonging to individuals under the age of 16 for purposes that would constitute a “sale” or “sharing” under applicable privacy laws.
Security and Retention of Your Information
No security system is perfect or completely secure, and we cannot guarantee absolute security.
Information transmitted over the internet may also be exposed to security risks during transmission. Please avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining customer accounts, complying with legal obligations, resolving disputes and enforcing agreements and policies.
The appropriate retention period depends on the nature of the information and the purpose for which it was collected.
Your Privacy Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may be subject to exceptions and limitations under applicable law.
These rights may include:
Right of access: You may have the right to request access to the personal information we hold about you.
Right to deletion: You may have the right to request deletion of certain personal information we hold about you.
Right to correction: You may have the right to request correction of inaccurate personal information.
Right to data portability: In certain circumstances, you may have the right to receive a copy of your personal information in a portable format or request that it be transferred to another organisation.
Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in our marketing emails.
Even if you unsubscribe from promotional communications, we may continue sending non-promotional communications relating to your account, purchases, orders, returns or other transactions.
UK and European Economic Area Residents
If you reside in the United Kingdom or European Economic Area, applicable data protection law may also provide you with additional rights, including:
Right to object or restrict processing: You may have the right to object to or request restrictions on certain processing of your personal information.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Where applicable, you may also have the right to lodge a complaint with your local data protection authority.
To exercise your rights in relation to information processed by OwnCue, contact us at owncue.help@outlook.com.
We may need to verify your identity before processing certain requests where permitted or required by law.
We will not discriminate against you for exercising applicable privacy rights.
Complaints
If you have concerns or complaints regarding how OwnCue handles your personal information, please contact us at owncue.help@outlook.com.
Depending on where you live, you may also have the right to lodge a complaint with the data protection authority responsible for your jurisdiction.
International Transfers
Your personal information may be transferred, stored or processed outside the country in which you live.
Where personal information is transferred outside the United Kingdom or European Economic Area, appropriate safeguards will be used where required by applicable law.
These safeguards may include recognised contractual mechanisms such as the European Commission’s Standard Contractual Clauses, the UK’s applicable international data transfer mechanisms, or transfers to jurisdictions officially recognised as providing an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements or other operational reasons.
When we update this Privacy Policy, we may update the “Last updated” date at the top of this page and provide additional notice where required by applicable law.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any privacy rights available to you, please contact us at:
OwnCue
Email: owncue.help@outlook.com
For purposes of applicable data protection laws, the entity operating OwnCue is the controller of personal information processed in connection with the Services, except where another party, such as Shopify, acts as an independent controller for its own processing activities.